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POLICIES & TERMS

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Overview

This page outlines the policies for all purchases made on our website. By placing an order, you agree to the terms below.

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SHIPPING POLICY

All products are made to order. Please allow 2–5 business days for production before your order is shipped.

Once shipped, estimated delivery times are:

  • New Zealand: 7–15 business days

  • Australia: 6–12 business days

  • United States: 7–15 business days

  • Canada: 7–15 business days

  • United Kingdom: 7–15 business days

  • Rest of World: 10–20 business days

These timeframes are estimates and may vary due to customs, courier delays, or peak periods.

Tracking information will be provided once your order has shipped.

We are not responsible for delays caused by couriers, customs, or incorrect shipping information entered by the customer.

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REFUND AND RETURNS POLICY

All items are made to order, which means we do not accept returns or exchanges for change of mind, incorrect sizing, or incorrect selection.

We only offer refunds or replacements if:

  • The item arrives damaged

  • The item is defective or misprinted

  • You receive the wrong item

If there is an issue with your order, please contact us within 7 days of receiving your order and include clear photos of the item.

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TERMS AND CONDITIONS

By using this website and placing an order, you agree to the following:

  • All products are made to order

  • We reserve the right to update prices, products, and policies at any time

  • We are not responsible for shipping delays caused by couriers or customs

  • Customers are responsible for entering correct shipping details

  • Orders will only be processed once payment has been successfully completed

We reserve the right to refuse or cancel orders if necessary.

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PRIVACY POLICY

We respect your privacy and are committed to protecting your personal information.

We collect only the information necessary to process your order, including:

  • Name

  • Email address

  • Shipping address

  • Payment information (processed securely through third-party providers)

We do not sell, share, or misuse your personal information.

Your data is used only for order processing, shipping, and customer support.

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IMPORTANT NOTICE

By placing an order on this website, you confirm that you have read, understood, and agreed to all policies listed on this page.

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